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The “dirty little secret” of the computer repair industry that most people don’t know and will never be told by their I.T. guy (knowing that ALONE could save you from wasting tons of money and untold aggravation when outsourcing your computer support).

21 revealing questions that help you instantly spot an unethical or grossly incompetent computer repair/support technician in minutes.

4 costly misconceptions most business owners have about computer maintenance and repair, one of which you will need to know BEFORE even picking up the phone.

Why “cheap” or “lowest price” computer repair shops aren’t the bargain they initially appear to be.

5 mistakes to avoid when choosing a computer consultant.

The one surefire sign that you should run – not walk - away from a computer support firm.

Viruses, worms, spyware and hackers. What you need to know to protect yourself.

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Vanessa Brinkerhoff from Freeman & Lovell Vanessa Brinkerhoff Freeman & Lovell