The holidays are hectic enough without tech hiccups making things worse. Customers are trying to finish last-minute errands, your team is juggling holiday schedules, and expectations are sky-high. The last thing your business needs is to frustrate anyone with avoidable tech mistakes.
Think of this as your Salt Lake City business’s "Holiday Tech Manners Guide" – because no one wants to be the company that ruins someone’s Tuesday.
- Update Your Online Hours (Before The Frustration Hits)
Picture it: A customer rushes across Salt Lake City during lunch because your Google listing says you're open, only to find a locked door and dark windows. Instant frustration, and possibly a lost customer.
What to update:
- Your Google Business Profile (top priority!)
- Facebook, Instagram, Yelp – wherever your hours appear
- Your website banner with clear holiday hours
- Apple Maps (yes, people use this too)
Sample message: "Happy Holidays! We’ll be closed Thursday, Nov. 28 to Sunday, Dec. 1 to spend time with family. Back to regular hours Monday morning, with coffee in hand and ready to help!"
- Set Friendly Out-Of-Office Replies (That Sound Human)
Taking a few days off? Make sure customers and partners aren’t left in e-mail limbo. A warm, human out-of-office reply keeps communication clear and courteous.
Sample out-of-office message: "Thanks for your message! Our Salt Lake City office is closed for Thanksgiving from Nov. 28 to Dec. 1. We’ll reply as soon as we return. For urgent needs, please call our support line at (XXX) XXX-XXXX. Have a great holiday!"
- Don’t Overshare In Your "Out Of Office" (Keep It Professional)
Keep things simple. Clients don’t need to know you’re in Moab hiking with family or that your team is scattered across holiday parties.
Too much detail isn’t just unnecessary – it can be a security risk. Stick to dates, return times and alternate contacts. Save the personal stories for your team chat or social media.
- Test Your Phone Systems (Before They Test Your Patience)
Holiday callers are usually short on time. Make sure your voicemail greeting is up to date and reflects your actual hours. Otherwise, customers may get confused or annoyed.
Pro tip: Call your own business number. You’d be surprised how often outdated messages are still live.
Sample voicemail: "Thanks for calling [Business Name]. We’re closed for the holiday weekend. Leave a message and we’ll get back to you Monday morning. For urgent needs, press 1 for our on-call team. Happy Holidays!"
- Communicate Shipping Deadlines (Before It’s Too Late)
If your Salt Lake City business ships products or offers deliveries, make sure your customers know the deadlines. Post your "order by" dates early and send email reminders.
Late packages are annoying. But unspoken expectations lead to worse outcomes – like a ruined surprise or frustrated loyal customer.
The Bottom Line: Tech Etiquette Builds Trust (And Better Business)
IT support for Salt Lake City businesses isn’t just about cybersecurity and servers – it’s also about delivering smooth customer experiences. Good holiday tech etiquette sets expectations, respects people’s time and shows your business cares.
These simple steps help prevent frustration and keep your brand reputation bright through the busiest time of year.
Remember: You’re not just avoiding problems – you’re showing customers they’re in good hands.
Want help making sure your systems, phone lines, and customer experience stay sharp this holiday season?
Book your free discovery call here
Because reliable IT services for Salt Lake City businesses should help you relax – not stress out – during the holidays.
