7 Critical IT Questions Every Salt Lake City Property Management Company Should Be Asking Quarterly

If the only time you hear from your IT provider is during contract renewal, you’ve got a problem.

Your tech environment isn’t “set it and forget it”—especially not in Salt Lake City property management, where move-ins, maintenance requests, and tenant portals don’t take time off.

From cyber threats to compliance shifts, your IT needs change fast. That’s why quarterly IT check-ins aren’t a luxury—they’re a necessity.

Not sure what to ask? We’ve got your back.

Here are 7 must-ask questions for your Managed IT Services provider—no jargon, no fluff, just mission-critical info that keeps your buildings, tenants, and teams running smoothly.

  1. Are There Any Security Vulnerabilities in Our Property Management Systems?

Let’s cut to the chase: Is your Salt Lake City property firm protected today?

Ask your IT provider:

  • Are our antivirus and malware protections current?
  • Are all AppFolio/Yardi integrations patched and secure?
  • Have there been any red flags—like login attempts from unusual IPs?

A vulnerability today is a data breach tomorrow. Know your weak points before someone else finds them.

  1. What’s the Status of Our Backups—And Have You Tested Them?

Ransomware doesn’t care if it's peak leasing season. If your backups fail, so does your business.

Ask:

  • When was the last full recovery test?
  • Are our backups offsite, encrypted, and covering the right files?
  • Are we backing up tenant data, work orders, and compliance logs?

Cloud-based backup solutions are the backbone of business continuity for Salt Lake property firms. But they only work if they’re tested.

  1. Are Our Team Members Following Cybersecurity Best Practices?

Your leasing agents and office staff are your biggest risk—and your best defense.

Ask your MSP:

  • Are we seeing risky user behavior (like weak passwords or suspicious clicks)?
  • Do we need phishing or MFA training refreshers?
  • Are all team members enrolled in secure login protocols?

Training isn’t optional. Cybersecurity starts with your people—and Salt Lake hackers know it.

  1. Is Anything Slowing Down Our Network, Apps, or Phone Systems?

If your property management software or VoIP system is glitchy, tenants and vendors notice.

Ask:

  • Are we hitting bandwidth issues or hardware limits?
  • Is our network optimized for remote leasing agents and maintenance teams?
  • Can we improve AppFolio/Yardi performance?

Small slowdowns add up. Don’t let poor performance hold back your leasing velocity.

  1. Are We Still in Compliance With Data Privacy Regulations?

Whether it’s CCPA, GDPR, or fair housing documentation, compliance audits are brutal.

Ask:

  • Are our tenant records stored securely?
  • Have any privacy laws changed since last quarter?
  • Are we due for policy or software updates?

Regulatory risk is real in Utah’s property landscape. Don’t wing it—verify it.

  1. What Should We Budget for Next Quarter?

Surprise IT expenses = surprise stress.

Ask:

  • Are any licenses or systems due for renewal?
  • Is our hardware aging out (routers, servers, endpoints)?
  • What upgrades should we be planning for?

Proactive budgeting keeps costs predictable and teams productive. No more emergency laptop purchases or network overhauls at the worst time.

  1. Are We Falling Behind on Emerging Property Tech or Cybersecurity Trends?

Salt Lake City is growing fast—and so are the tools to manage that growth.

Ask your IT partner:

  • What are other top-performing property firms doing that we’re not?
  • Are we missing critical tech for tenant portals, remote access, or compliance?
  • Are there new cyber threats targeting property managers?

A smart MSP doesn’t just react. They lead. Make sure yours is helping you future-proof your business.

If You’re Not Asking These Questions, You’re Already Behind

Let’s be honest—if your current IT provider isn’t initiating these conversations, they’re not really supporting you. They’re just patching things after they break.

Your tenants expect seamless digital service. Your staff needs secure remote access. And your building owners want reassurance that nothing’s falling through the cracks.

🔍 Get a FREE Security & Network Assessment Built for Salt Lake City Property Managers

We specialize in helping Salt Lake property management companies:

  • Protect tenant data
  • Reduce system downtime
  • Prepare for compliance audits
  • And keep tech running—whether your team’s onsite or off

👉 Book your FREE Assessment today

Let’s identify the gaps before they cost you time, trust, or tenants.